Estate Agent Call Centre Assistant Manager Medway Kent
Job description
This Estate Agency Call Centre requires an experienced Assistant Manager to run a successful Team in Medway in Kent.
The Centre not only responds to customer enquiries, but also helps generate property valuations and other business opportunities such as financial services, conveyancing and lettings.
You will be supporting your very experienced Centre Manager who has been with the business for well over 5 years, so what she doesn’t know really isn’t worth knowing!
You will be helping our customers, helping our branches, helping our colleagues to all work towards the same goal of being the best we can be.
The Assistant Manager Package:
Basic Salary: £25,000 plus commission. OTE £30,000-35,000
Location: Medway City Estate
Hours: 08.30am – 6pm
Benefits: 33 days paid Holiday (plus an extra day off for your birthday!), Pension, Life Insurance, Employee Assistance scheme, Company Rewards and Incentives, Company Events, Paid Entrance Fees for Charity Events, Free, On-Site Parking
The Role:
Ideally have worked in estate agency with some experience of managing and motivating a team
Ideally you will have worked as a Team Leader in a similar sales and customer service environment.
You will be commercially aware with the ability to drive the business forward and add value.
A previous proven sales career
The ability to coach and motivate people at pace is key
With strong target management in a fun and happy atmosphere.
You need to:
Genuinely enjoy helping people. Whether it be customer or colleague you will be the kind of person that loves seeing your influence bear success
Work hard, set an example, always be professional, and generate enthusiasm and motivation within your team
Have confidence, resilience and enjoy creating healthy and fun competition with your colleagues
Have truly exceptional customer service with a fantastic telephone manner and the ability to build rapport
The purpose of the centre is:
Responding to inbound calls from clients and assisting them, with their property needs
Identifying opportunities to help clients further by introducing them to additional properties that meet their needs, establishing if they have a property to sell, referring them for a mortgage appointment, or introducing them to your lettings or financial services colleagues
To work towards set performance targets in line with business strategy and goals
Liaising with estate agency colleagues in branch to assist in helping our customers with their dream move
This is a rare opportunity for someone to really make a difference in a company where we genuinely care about our customers and colleagues.
If you have the current relevant experience for this role, please do not hesitate to APPLY TODAY.
Our Recruitment Solutions for Business team are available for a confidential chat about the role and full candidate requirements.
You are always welcome to call our office and talk, in complete confidence, to one of our recruitment experts.
Please be advised, if you do not have the previous experience required in the job description your application will not be considered.